A: We offer a comprehensive range of cleaning services, including regular house cleaning, deep cleaning, end-of-lease cleaning, oven cleaning, window cleaning, and after-builders cleaning. We also provide tailored add-ons such as hard floor cleaning and mattress cleaning. (Note: We do not currently offer carpet cleaning.)
A: You can easily book through our website or contact our customer service team by phone. We offer flexible appointments, including weekends and after-hours, to suit your schedule.
A: Yes. All Safe and Spotless cleaners are thoroughly vetted, fully insured, and trained to deliver exceptional standards of cleanliness and safety in your home.
A: We use non-toxic, biodegradable cleaning products wherever possible. Our eco-friendly supplies are safe for children, pets, and those with allergies.
A: Absolutely! You can choose weekly, fortnightly, or monthly visits, or opt for one-off deep or spring cleans according to your needs.
A: Deep cleaning covers more detailed tasks such as cleaning behind furniture, scrubbing grout, baseboards, and interiors of windows. Regular cleaning includes routine tasks like tidying, vacuuming, mopping, and cleaning surfaces.
A: Yes, we guarantee our end-of-lease cleaning. If your landlord or property manager isn’t satisfied, contact us within our guarantee period and we’ll return to address any issues at no extra cost.
A: Of course! Let us know your priorities or any special requests when you book, and we’ll tailor your cleaning service accordingly.
A: We operate throughout Hobart and the surrounding suburbs. For specific locations, please check our website or contact our friendly team.
A: Our pricing is transparent and based on factors like property size, specific services requested, frequency of visits, and any additional tasks. We’ll provide a clear quote before you confirm your booking.
A: We understand things change—just let us know as soon as possible! Our rescheduling and cancellation policy, including any notice period or fees, will be provided with your booking confirmation.
A: Duration depends on the size and condition of your property, as well as the type of service. Standard cleans may take a few hours, while deep cleans or larger homes may take longer.
A: Yes, our team arrives fully equipped with all necessary professional tools and cleaning products. If you prefer, we use your own supplies; just let us know.
A: Your satisfaction matters! If any part of your cleaning doesn’t meet your expectations, notify us within 24–72 hours (as specified at booking) and we’ll promptly return to resolve the issue at no extra charge.
A: Extremely safe. We use cleaning products that are people- and pet-friendly, focus on sanitising high-touch areas, wear proper protective gear, and follow all health guidelines. If you have any special requirements or concerns, we’re happy to adjust our approach for your peace of mind.
